COVID-19 FAQ

hotel

Will reservation cancelations be refunded ?

This depends on the cancellation terms and conditions you chose when booking. Please contact the hotel Odéon Saint Germain :

  • Phone : +33 (0)1 43 25 70 11
  • Email : mail@hotelosg.com

Can I alter my reservation?

Reservations booked before April 6th 2020 at rates stipulating 'no cancellations no refunds' for stays in 2020 can be altered free of charge, up to 31st December 2020 and the stays can be postponed up to 31st March 2021.

Cancelling a reservation booked on Booking.com, Expedia.com or another distributor’s website :

Please contact the distributor in question directly because we do not have the possibility to directly modify your reservation on these platforms, unlike reservations made on our own websites.

Preparing your stay with peace of mind

We have reviewed all our terms and conditions to offer guests organising trips more flexibility, check our special offers. Reservations can be altered free of charge and cancellations are accepted up to 24 hours prior to arrival.

Is Hotel Odéon Saint Germain open?

Our hotel is open and ready to welcome you with appropriate safety and hygiene measures.

How have hygiene and cleaning measures changed at the hotel?

  • Common area cleaning: all handles, switches, lift buttons and room keys will be systematically disinfected after each use.
  • Rooms will not be re-let for 24 hours after guest departure (subject to availability).
  • All linen and courtesy products available in the room will be systematically changed before re-letting.
  • For multiple nights stays, we will provide you with replacement towels and amenities directly at the front desk to avoid entering your room.
  • Only appropriate disinfectant detergents will be used.

What prevention measures will staff follow?

Equipment and preventive measures set up for the safety of our staff and guests alike :

  • All staff will have masks and sanitising gel.
  • All staff will apply preventive measures and wash their hands as regularly as possible and after each interaction with guests/other staff.

How will hotel services be affected?

Hotel services will be reduced due to the current sanitary crisis to guarantee safety during your stay:

  • Sleepover, will be done on a three days basis only, New linen can be provided on request during your stay.
  • Room service or served at the table breakfast, instead of the usual open buffet to avoid interactions.

Will masks and sanitising gel be available for guests?

Yes, in case you need it we will provide masks and sanitising gel for your safety inside and outside the hotel.

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